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Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions

Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253

Persistent link: https://www.econbiz.de/10013194581

Build trust, they will come : the case of casino high rollers!

Ji, Chunli; Prentice, Catherine; Sthapit, Erose; Lei, Inman - In: International journal of contemporary hospitality management 36 (2024) 10, pp. 3361-3377

Persistent link: https://www.econbiz.de/10015138029

The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery

Inyang, Aniefre Eddie - In: Journal of managerial issues : JMI 27 (2015) 1/4, pp. 102-119

Persistent link: https://www.econbiz.de/10011430594

The right fit : how the alignment between customer orientation and service climate boosts employee commitment and customer loyalty

Tremblay, Michel; Parent-Rocheleau, Xavier - 2025

Persistent link: https://www.econbiz.de/10015396270

Salesperson's listening in buyer-seller service relationships

Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644

Persistent link: https://www.econbiz.de/10010385547

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

The Maggi Noodles Ban : Perceived Quality, Emotional Trust and Customer Loyalty During and Post Controversy

Shaikh, Javed; Parikh, Jinal - 2021

It is significant to study the impact of controversy on consumer perceptions and emotions during and post controversy. The paper examines whether the controversy-led brand perceived quality and associations had any impact on brand trust and loyalty of instant noodle brand Maggi in India. The...

Persistent link: https://www.econbiz.de/10013234663

When social phobia meets excessive service : effects on customer delight and loyalty

Xiong, Wei; Huang, Meijiao; Okumus, Bendegul; Leung, Xi Yu - In: Tourism management perspectives : TMP 44 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013494161

Do green practices elicit a guest's loyalty? : empirical evidence from Vietnam

Mai Ngoc Khuong; Phan Thi Huong Nhi; Nguyen Khoa Truong An - In: Journal for global business advancement : JGBA 15 (2022) 6, pp. 738-763

Persistent link: https://www.econbiz.de/10014375398

Customer destination-based experience and loyalty : exploring the role of tourists' emotions

Piedade, David; Guerreiro, Manuela; Pinto, Patrícia - 2024

Persistent link: https://www.econbiz.de/10015158047