As the operations management (OM) and supply chain management (SCM) field has evolved, a greater emphasis on services has emerged. The healthcare industry represents an important sector within services, however, little is known about the current state of research into healthcare OM and SCM. The...

We take advantage of the advance-scheduling property for elective surgeries by exploring whether the use of a daily quota system with a 1-week or 2-week scheduling window would improve the performance of a typical intensive care unit (ICU) that serves patients coming from a number of different...