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Many researchers (Cronin & Taylor: 1992, 1994, Grönroos, 1984; Parasuraman, Zeithaml & Berry: 1985, 1988) have devoted considerable attention to the development and testing of models for the measurement of service quality. Although some researchers (Chang & Yeh, 2002; Otto & Ritchie, 1996; Sergio & Hudson...
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Part1. Introduction and Background -- Chapter1. A COVID-19 epoch: Impact on tourism destinations and potential for recovery -- Part2. COVID-19 and its implications on tourism destinations -- Chapter2. Impact of COVID 19 on destination tourism and its resilience and recovery: a review and future...
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