Purpose: The purpose of this paper is to find determinants of the effectiveness of the business improvement processes that create value for services offered to patients in healthcare industries. The words patients and customers are used interchangeably throughout without any distinction. The...

Purpose: Education is a natural process of improvement. Education’s specific features and challenges include a large number of students, with different psychophysical characteristics, simultaneously taking part in a lesson. The purpose of this paper is to examine the factors that can help to...

Purpose: Quality management (QM) principles define the values of the organizational culture that makes people focus on quality assurance and improvement. However, the formulation of the principles of the ISO 9000 standard published in 2000–2015 is more like a list of things to remember that...