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Service quality assessment in liner shipping industry : an empirical study on Asian shipping case

Huang, Sheng Teng; Bulet, Emrah; Duru, Okan - In: International journal of shipping and transport … 7 (2015) 2, pp. 221-242

Persistent link: https://www.econbiz.de/10011405490

Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP

Preeti; Mittal, Manju; Gupta, Sanjay - In: International journal of productivity and quality … 42 (2024) 4, pp. 519-535

Persistent link: https://www.econbiz.de/10015065618

Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector

Sharma, Mohita Gangwar; Kumar, Gopal - In: Quality management journal : QMJ 23 (2016) 4, pp. 23-36

Persistent link: https://www.econbiz.de/10011603774

Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381

Persistent link: https://www.econbiz.de/10011558687

Critical quality indicators of higher education

Chen, I-Shuo; Chen, Jui-Kuei; Padró, Fernando F. - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 130-146

Persistent link: https://www.econbiz.de/10011730233

A method for determining customer requirement weights based on TFMF and TLR

Ai, Qingsong; Shu, Ting; Liu, Quan; Zhou, Zude; Xiao, Zheng - In: Enterprise information systems 7 (2013) 4, pp. 569-580

Persistent link: https://www.econbiz.de/10010196131

Integrating fuzzy theory into Kano model for classification of service quality elements : a case study of machinery industry in China

Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1661-1675

Purpose: The purpose of study is to propose and verify a method of service quality elements classification through … disadvantages of traditional Kano model in service quality elements classification without taking into account customers' complex … of integrating fuzzy theory into Kano model in quality elements classification is proposed. In view of the strong …

Persistent link: https://www.econbiz.de/10011916038

A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services)

Vaziri, Jalil; Beheshtinia, Mohammad Ali - In: Management decision : MD 54 (2016) 8, pp. 2035-2062

Persistent link: https://www.econbiz.de/10011593505

The management of customer requirements in a product-service system context : a case study in the medical equipment sector

Haber, Nicolas; Fargnoli, Mario - In: International journal of services and operations … 37 (2020) 2, pp. 145-169

Persistent link: https://www.econbiz.de/10012521742

Evaluation of the airport service quality indicators using fuzzy AHP framework : an Indian perspective

Garg, Chandra Prakash - In: International journal of services and operations … 37 (2020) 3, pp. 320-342

Persistent link: https://www.econbiz.de/10012521929