Purpose – The purpose of this paper is to understand the connection among trust’s antecedents, dimensions and consequences in the context of e-banking. Design/methodology/approach – A survey of 510 and 122 respondents in Taiwan and New Zealand (NZ), respectively, was conducted. Findings...

Today, access to information and communication technologies (ICTs) plays an essential role in economic and social development. Accelerated change in the introduction of ICT-enabled solutions can potentially transform all aspects of society, work, business and government. E-technologies and...

This study investigates the assessment and differentiation of the quality of online banking services. A hypothesis is developed, followed by the presentation of a methodology that combines a service quality measurement model and an importance--performance matrix to help banks differentiate...