This article applies insights from the social construction of professional identity to an understanding of the ‘professional service’ call centre representative (CSR). In this case, HR (human resources) practitioners found themselves in a CSR role in a newly constituted HR call...

Purpose – The purpose of this paper is to expand recent discussions of research practice in organizational ethnography by engaging in a reflexive examination of the ethnographer's situated identity work across different research spaces: academic, personal and the research site itself....

Purpose – The purpose of this paper is to examine an oft‐neglected aspect of qualitative research practice – conducting a pilot – using the innovative approach of “e‐research” to generate both practical and methodological insights. Design/methodology/approach – Using the...

Purpose – The purpose of this paper is to reflect on the experience of “growing up” with QROM in celebration of the tenth anniversary of the journal. Design/methodology/approach – Personal reflection. Findings – Reading, writing and reviewing for QROM has given the inspiration and...