Chen, Haozhe; Genchev, Stefan E.; Willis, Geoff; … - In: The International Journal of Logistics Management 30 (2019) 4, pp. 1016-1038
Purpose: The purpose of this paper is to empirically investigate the antecedents and impacts of a largely overlooked concept, employee development, within the challenging area of returns management. Design/methodology/approach: The proposed relationships are validated through structural...