Frontmatter -- CONTENTS -- PREFACE -- CHAPTER 1. THE NATURE OF THE BEAST: HUMAN RESOURCES MANAGEMENT AND THE TOURISM CONTEXT -- CHAPTER 2. CHANGE,WHAT CHANGE? HUMAN RESOURCES PLANNING IN A CONTEMPORARY ENVIRONMENT -- CHAPTER 3. MANAGING THE PROCESS -- CHAPTER 4. PERFORMING OR IGNORING:MANAGEMENT...

This qualitative study focuses on the relationship between culture and entrepreneurship in the Torres Strait Islands. Similar to other countries with a low per capita Gross Domestic Product (GDP), aggregate evidence suggests that entrepreneurial activity is commonplace among the indigenous...

Purpose–To assess the attitudes toward service delivery of employees in Australian hotels with a long-term view of establishing job service “norms” against which candidates may be ultimately evaluated. Design/methodology/approach–Lee-Ross's Service Predisposition Instrument (SPI)...

Purpose–Currently, a gap exists in the area of cross-cultural research in organisations. Moreover, there is a consensus that many models of organisational behaviour have a Western ethnocentric bias. That is, they are unlikely to explain worker behaviour in non-Western firms. The present study...

Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector. The number of entrepreneurs has dramatically and uniformly increased globally over the last...

Cultural variables in organizations are likely to have an important bearing on the attitudes of hospitality employees. However anecdotally, a broader pan-industrial cultural phenomenon has also been recognized as an influence upon employee attitudes and behaviour. The aim of this study was to...