Portela, Maria Conceição A. Silva; Camanho, Ana Santos; … - In: Benchmarking: An International Journal 23 (2016) 3, pp. 722-739
purpose of this paper is to describe a benchmarking platform, called Hospital Benchmarking (HOBE), where hospital’s services … benchmarking exercises, where key performance indicators (KPIs), individually or aggregated, are used to compare health units. The … through which hospital services’ are compared. The platform also benchmarks services through aggregate service indicators, and …