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Service quality dimensions and...
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486
International journal of production research
483
Benchmarking: An International Journal
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410
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391
Economics of education review
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IZA Discussion Paper
343
International Journal of Quality & Reliability Management
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International journal of production economics
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Tourism management : research, policies, practice
312
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308
International journal of contemporary hospitality management
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Journal of Services Marketing
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251
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3,561
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2,146
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258
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
Stakeholders' satisfaction level of service quality of certificate equivalency in higher education : a UAE case
Almulla, Sameera
;
Bawa'aneh, M.s.
- In:
International journal of education economics and …
15
(
2024
)
4
,
pp. 534-546
Persistent link: https://www.econbiz.de/10015410299
Saved in:
3
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.
;
Li, Jessica
- In:
Total quality management & business excellence
25
(
2014
)
2
,
pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Saved in:
4
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
5
Effect of service quality on customers satisfaction : an application of HEdPERF model
Kakakhel, Shahid Jan
;
Muhammad, Nisar
;
Shah, Fayaz Ali
- In:
Review of economics and development studies
4
(
2018
)
2
,
pp. 165-177
Persistent link: https://www.econbiz.de/10012054446
Saved in:
6
Service quality gap : a tale of two companies
Baber, Hasnan
- In:
International journal of services, economics and management
10
(
2019
)
1
,
pp. 23-33
Persistent link: https://www.econbiz.de/10012178906
Saved in:
7
The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
Saved in:
8
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
9
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
10
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
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