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Operations and supply chain ma...
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Theorie
15
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15
Lieferkette
13
Operations Management
13
Supply chain
13
Business process management
10
Prozessmanagement
10
Supply Chain Management
9
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8
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8
Customer satisfaction
6
Dienstleistungsmanagement
6
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6
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6
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6
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6
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6
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6
USA
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ERP system
5
ERP-System
5
Management
5
Production control
5
Produktionssteuerung
5
United States
5
Beziehungsmarketing
4
Dienstleistung
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Organisationsentwicklung
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Product liability
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Production planning
4
Produkthaftung
4
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4
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4
Produktionswirtschaft
4
Relationship marketing
4
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4
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3
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3
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3
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1
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1
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1
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English
71
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41
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1
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Chase, Richard B.
75
Jacobs, F. Robert
49
Aquilano, Nicholas J.
18
Dasu, Sriram
10
Tansik, David A.
5
Bendoly, Elliot
4
Bowen, David E.
4
Davis, Mark M.
4
Flynn, Barbara Bechler
4
Ni, John Z.
4
Vollmann, Thomas E.
4
Whybark, D. Clay
4
Berry, William L.
3
Jacobs, Robert
3
Roth, Aleda V.
3
Stewart, Douglas M.
3
Voss, Chris
3
Apte, Uday M.
2
Balakrishnan, Jaydeep
2
Cattani, Kyle D.
2
Cook, Lori S.
2
Cummings, Thomas G.
2
Fisher, Julie
2
Heskett, James L.
2
Hirschheim, Rudy A.
2
Kellogg, Deborah L.
2
Robertson, Thomas S.
2
Sampson, Scott E.
2
Schoenfelder, Jan
2
Soteriou, Andreas C.
2
Stewart, Doug M.
2
Venkataramanan, Munirpallam A.
2
Zhang, Alex
2
Abdinnour-Helm, Sue
1
Allen, Stuart J.
1
Andy Neely, Professor
1
B. Chase, Richard
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
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1
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Management Science
7
Discussion paper / Graduate School of Business, Indiana University
6
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
5
Production and operations management : an international journal of the Production and Operations Management Society
5
Management science : journal of the Institute for Operations Research and the Management Sciences
4
California management review
3
International Journal of Operations & Production Management
3
Journal of operations management
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
European Journal of Operational Research
2
Global supply chain quality management : product recalls and their impact
2
Harvard-Business-Manager : das Wissen der Besten
2
International Journal of Production Economics
2
International journal of production research
2
Journal of Service Management
2
Journal of service management
2
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2
Decision line
1
Decision sciences : DS
1
Handbook of service science ; [Vol. 1]
1
Harvard business review : HBR
1
Information systems outsourcing : enduring themes, global challenges, and process opportunities
1
Information systems outsourcing : towards sustainable business value
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of service research : JSR
1
MIT sloan management review
1
MSU business topics
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & Service Operations Management
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
1
Operations and decision sciences
1
Operations management ; Vol. 1
1
Operations research
1
Operations research, Management science : OR MS ; the international literature digest
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ECONIS (ZBW)
60
OLC EcoSci
18
USB Cologne (EcoSocSci)
18
RePEc
12
Other ZBW resources
5
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101
The science of service systems
Demirkan, Haluk
(
contributor
);
Chase, Richard B.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009126753
Saved in:
102
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
103
Designing the soft side of customer service
Dasu, Sriram
;
Chase, Richard B.
- In:
MIT sloan management review
52
(
2010/11
)
1
,
pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
Saved in:
104
A history of research in service operations: what's the big idea?
Chase, Richard B.
;
Apte, Uday M.
- In:
Journal of operations management
25
(
2007
)
2
,
pp. 375-386
Persistent link: https://www.econbiz.de/10003443472
Saved in:
105
Psychology of the experience . the missing link in service science
Chase, Richard B.
;
Dasu, Sriram
- In:
Service science, management and engineering : education …
,
(pp. 35-40)
.
2008
Persistent link: https://www.econbiz.de/10003827557
Saved in:
106
The customer contact model for organisation design
Chase, Richard B.
;
Tansik, David A.
- In:
Management science : journal of the Institute for …
29
(
1983
)
9
,
pp. 1037-1050
Persistent link: https://www.econbiz.de/10003512922
Saved in:
107
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
108
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
109
Failsafing service quality
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Research handbook on services management
,
(pp. 143-152)
.
2022
Persistent link: https://www.econbiz.de/10014452582
Saved in:
110
Production and operations management : a life cyle approach
Chase, Richard B.
;
Aquilano, Nicholas J.
-
1973
Persistent link: https://www.econbiz.de/10013481794
Saved in:
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