This paper reviews the literature on knowledge management in the context of a major organisational change. The organisations studied provide statutory public services and are responsible for providing advice and guidance to young people. A postal survey of 123 managers in careers service...

Purpose – To investigate the level of organizational commitment in agency workers compared with permanent workers by taking into account relations between the two groups. Design/methodology/approach – A mixed methods design was employed comprising of a quantitative survey of 157 call centre...

Purpose – Despite a large literature on talent management there is very little research on the comparative attitudes of employees in talent pools with those not in talent pools. This is an important omission as employee reactions should influence how effective talent programmes are and how...

Purpose: Guided by institutional theory, this empirical paper examines variations in the adoption of HRM practices among SMEs in three different business sectors (services, manufacturing and trade). Design/methodology/approach: Data from 300 owners/managers representing three business sectors...

Purpose: This article addresses three concerns about the operationalization and possible effects of exclusive talent management; the core assumptions that underpin and shape talent practices, the problem of fair talent identification and potentially adverse employee reactions....

This paper develops an outline framework which conceptualises customer retention in financial services retailing. Preliminary investigations through interviews with managers responsible for retention were conducted. These supported further investigation of the framework. The organisations...

Previous research into the reliability of the “Belbin” team role self‐perception inventory has concluded that internal consistency reliability is poor, raising concerns about the validity of the inventory as a selection and development tool. This paper argues that, in overcoming the...