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An abnormally abnormal intangible : stock returns on customer satisfaction

Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - In: Journal of marketing 80 (2016) 5, pp. 122-125

Persistent link: https://www.econbiz.de/10011591216

Do managers know what their customers think and why?

Hult, G. Tomas M.; Morgeson, Forrest V., III.; Morgan, … - In: Journal of the Academy of Marketing Science 45 (2017) 1, pp. 37-54

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The Reign of the Customer : Customer-Centric Approaches to Improving Satisfaction

Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - 2020 - 1st ed. 2020.

1. Defining Customer Satisfaction: A Strategic Company Asset? -- 2. Customer Expectations: What Do Your Customers Demand? -- 3. Perceived Quality: Does Performance Matter? -- 4. Perceived Value: Is It Really All About Price? -- 5. ACSI: Is Satisfaction Guaranteed? -- 6. Customer Complaints:...

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The reign of the customer : customer-centric approaches to improving satisfaction

Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - 2020

Persistent link: https://www.econbiz.de/10012197841

Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship

Morgeson, Forrest V., III.; Hult, G. Tomas M.; Mithas, Sunil - In: Journal of marketing 84 (2020) 5, pp. 79-99

Persistent link: https://www.econbiz.de/10012271494

Cross-national differences in consumer satisfaction : mobile services in emerging and developed markets

Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Journal of international marketing 23 (2015) 2, pp. 1-24

Persistent link: https://www.econbiz.de/10011292300

Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government

Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Public management review 24 (2022) 12, pp. 1933-1956

Persistent link: https://www.econbiz.de/10013417191

Weathering the crash : do customer-company relationships pay off during economic crises?

Morgeson, Forrest V., III.; Sharma, Udit; Schultz, Xiaoxu Wu - In: Journal of the Academy of Marketing Science 52 (2024) 2, pp. 489-511

Persistent link: https://www.econbiz.de/10015047900

Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?

Hult, G. Tomas M.; Sharma, Pratyush Nidhi; Morgeson, … - In: Journal of retailing 95 (2019) 1, pp. 10-23

Persistent link: https://www.econbiz.de/10012102908

Editorial: Market-focused sustainability : market orientation plus!

Hult, G. Tomas M. - In: Journal of the Academy of Marketing Science 39 (2011) 1, pp. 1-6

Persistent link: https://www.econbiz.de/10008909614