The global legal entity identifier (LEI) system is a recently launched standard for unique, universal and unambiguous identification of financial market participants endorsed by the leadership of the G20 and supported by the Financial Stability Board and financial regulators in all the major...

Purpose: Customer experience is more critical than ever to firms’ successes and future growth opportunities. Typically measured through aggregate satisfaction scores, businesses have been criticized for oversimplifying what experience means. The purpose of this study is to provide a new...

Purpose – The aim is to determine, in a business context, if tagging is a more effective method of discovering relevant information when compared to traditional hierarchical filing systems. Design/methodology/approach – A five‐step interpretive hybrid approach of using both a focus group,...

Purpose – Autopoiesis has been applied to many different fields. One area, however, where little work has been done is the application of autopoietic theory to knowledge management. The paper aims to provide a direct comparison between the theory of autopoiesis with aspects of knowledge...