Similar Search Results

Electronic service quality (e-SQ) measurement : a cross-functional review

Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; … - In: International journal of quality & reliability management 40 (2023) 1, pp. 148-168

Persistent link: https://www.econbiz.de/10013535629

E-service quality : development and validation of the scale

Kaur, Baljit; Kaur, Jasveen; Pandey, Shivendra Kumar; … - In: Global business review 24 (2023) 5, pp. 953-971

Persistent link: https://www.econbiz.de/10014432468

Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO

Ghasemaghaei, Maryam; Hassanein, Khaled - In: Information & management : the internat. journal of … 52 (2015) 8, pp. 965-981

Persistent link: https://www.econbiz.de/10011416915

Simultaneous measurement of quality in different online services

Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144

Persistent link: https://www.econbiz.de/10010257790

Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting

Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499

Persistent link: https://www.econbiz.de/10012099746

Measuring E-Service Quality : An Exploratory Comparison Study of Virtual Worlds and Websites

Ba, Sulin; Ke, Dan; Stallaert, Jan; Zhang, Zhongju - 2014

We explore how the three dimensional (3D) technologies on the Internet, implemented as virtual worlds, can be used to deliver e-service. Our aim is to study how this 3D medium differs from the traditional 2D websites and how this can be exploited to deliver online service. We set up a field...

Persistent link: https://www.econbiz.de/10014157452

Measuring e-service quality : a review of literature

Shankar, Amit; Datta, Biplab - In: International journal of services technology and … 26 (2020) 1, pp. 77-100

Persistent link: https://www.econbiz.de/10012503465

E-service quality : a meta-analytic review

Blut, Markus; Chowdhry, Nivritiv; Mittal, Vikas; Brock, … - In: Journal of retailing 91 (2015) 4, pp. 679-700

Persistent link: https://www.econbiz.de/10011422466

Building loyalty with online financial services customers : is there a gender difference?

Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569

Persistent link: https://www.econbiz.de/10010128305

Customer perceived value in social commerce : an exploration of its antecedents and consequences

Alshibliy, Haitham Hmoud - In: Journal of management research 7 (2015) 1, pp. 17-37

Persistent link: https://www.econbiz.de/10010492966