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The role of tie strength on consumer dissatisfaction responses
Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan; Mattila, Anna S.; Hou, Yuansi - In: International journal of hospitality management 32 (2013), pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
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Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan; Mattila, Anna S. - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
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Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan; Mattila, Anna S. - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
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Diversity and inclusion in hospitality and tourism : guest editorial
Yang, Wan; Madera, Juan M.; Xu, Shi; Wu, Luorong; Ma, Emily - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3737-3742
Persistent link: https://www.econbiz.de/10014429845
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Diversity and inclusion in hospitality and tourism : bridging the gap between employee and customer perspectives
Madera, Juan M.; Yang, Wan; Wu, Luorong; Ma, Emily; Xu, Shi - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3972-3989
Persistent link: https://www.econbiz.de/10014429888
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Special issue: diversity and inclusion in hospitality and tourism
Yang, Wan (ed.); Madera, Juan M. (ed.); Xu, Shi (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014429928
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Airport service quality drivers of passenger satisfaction
Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism review : the official journal of the AIEST 68 (2013) 4, pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
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Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan; Hanks, Lydia - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
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How can psychological contagion effect be attenuated? : the role of boundary effect on menu design
Hou, Yuansi; Sun, Yixia; Wan, Lisa C.; Yang, Wan - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 4, pp. 606-626
Persistent link: https://www.econbiz.de/10011912272