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Proposing a new hierarchical framework for the evaluation of quality management practices : a new combined fuzzy hybrid MCDM approach

Mardani, Abbas; Ahmad Jusoh; Zavadskas, Edmundas Kazimieras - In: Journal of business economics and management 17 (2016) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10011516578

Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector

Liu, Jen-Ming; Borazon, Elaine Q.; Santamaria, Jose … - In: Asia Pacific business review 27 (2021) 4, pp. 559-582

Persistent link: https://www.econbiz.de/10012623538

A service quality map based on Kano's theory of attractive quality

Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215

Persistent link: https://www.econbiz.de/10008938674

Service Quality System for Slovenian Small Independent Hotels

Uran Maravic, Maja - 2012

Quality is today, in conditions of strong competition and increasing demands of guests became the foundation for survival in the tourist market and profitability. The quality of service in small independent hotels is important for successful business. If quality is what the guests want,...

Persistent link: https://www.econbiz.de/10013098651