//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Social media review rating ver...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Social Web
24,760
Social web
24,729
Service quality
24,436
Dienstleistungsqualität
23,689
Consumer behaviour
19,612
Konsumentenverhalten
19,411
Customer satisfaction
17,236
Kundenzufriedenheit
15,640
Online-Marketing
14,489
Internet marketing
14,359
Relationship marketing
11,736
Beziehungsmarketing
11,691
Hotel industry
7,744
Hotellerie
7,655
Online-Handel
5,837
Online retailing
5,827
Viral marketing
5,476
Virales Marketing
5,459
Electronic Commerce
4,963
E-commerce
4,748
Brand management
3,667
Markenführung
3,657
Theorie
3,527
Theory
3,488
Qualitätsmanagement
3,329
Quality management
3,266
Soziales Netzwerk
3,225
Internet
3,086
Social network
3,040
Deutschland
2,955
Wirtschaftsprüfung
2,903
Financial audit
2,897
Germany
2,814
USA
2,769
Krankenhaus
2,764
Hospital
2,746
United States
2,712
Marketingmanagement
2,707
Marketing management
2,685
Brand image
2,575
more ...
less ...
Online availability
All
Undetermined
30,912
Free
17,081
CC license
1,715
Type of publication
All
Article
54,726
Book / Working Paper
20,957
Journal
133
Other
31
Type of publication (narrower categories)
All
Article in journal
44,166
Aufsatz in Zeitschrift
44,166
Aufsatz im Buch
6,453
Book section
6,453
Graue Literatur
3,976
Non-commercial literature
3,976
Working Paper
3,302
Arbeitspapier
3,103
research-article
1,823
Hochschulschrift
1,624
Thesis
1,078
Collection of articles of several authors
1,007
Sammelwerk
1,007
Case study
794
Fallstudie
794
Aufsatzsammlung
723
Conference paper
539
Konferenzbeitrag
539
Ratgeber
349
Guidebook
323
Konferenzschrift
323
Article
241
Lehrbuch
207
Textbook
165
Conference proceedings
145
Collection of articles written by one author
141
Sammlung
141
Dissertation u.a. Prüfungsschriften
132
case-report
115
Bibliografie enthalten
114
Bibliography included
114
Amtsdruckschrift
111
Government document
111
conceptual-paper
102
review-article
100
review
81
Handbook
75
Handbuch
75
Glossar enthalten
56
Glossary included
56
more ...
less ...
Language
All
English
68,062
German
6,470
Undetermined
1,094
French
109
Spanish
57
Polish
30
Russian
29
Italian
24
Swedish
12
Lithuanian
8
Ukrainian
8
Czech
6
Finnish
5
Dutch
5
Serbian
5
Danish
4
Norwegian
4
Portuguese
4
Romanian
4
Croatian
3
Indonesian
3
Turkish
3
Bosnian
2
Hebrew
2
Hungarian
2
Slovak
2
Slovenian
2
Korean
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Law, Rob
156
Han, Heesup
136
Mattila, Anna S.
92
Siciliani, Luigi
88
Bruhn, Manfred
85
Karatepe, Osman M.
70
Dwivedi, Yogesh K.
69
Hanushek, Eric Alan
69
Homburg, Christian
69
Wong, IpKin Anthony
61
Straume, Odd Rune
60
Whinston, Andrew B.
60
Bauer, Hans H.
59
Propper, Carol
57
Usman, Osly
55
Brekke, Kurt R.
54
Jang, Soocheong (Shawn)
54
Tucker, Catherine
54
Yang, Yang
54
Loureiro, Sandra Maria Correia
53
Okumus, Fevzi
53
Rivkin, Steven G.
53
Gil Saura, Irene
52
Huber, Frank
52
Kim, Woo Gon
52
Kreutzer, Ralf T.
52
Mittal, Vikas
52
Tan, Yong
52
Prybutok, Victor R.
50
Bilgihan, Anil
47
Aksoy, Lerzan
46
Shahin, Arash
46
Filieri, Raffaele
45
Qiu, Liangfei
45
Skiera, Bernd
45
Svensson, Göran
45
Walsh, Gianfranco
45
Ghose, Anindya
43
Prentice, Catherine
43
Wirtz, Jochen
43
more ...
less ...
Institution
All
National Bureau of Economic Research
314
IGI Global
188
Springer Fachmedien Wiesbaden
187
OECD
62
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
42
European Commission / Joint Research Centre
40
Books on Demand GmbH <Norderstedt>
30
Verlag Dr. Kovač
30
International Monetary Fund (IMF)
27
Nomos Verlagsgesellschaft
26
International Monetary Fund
25
World Bank
25
De Gruyter Oldenbourg
22
Hochschulrektorenkonferenz
20
Information Resources Management Association
20
American Marketing Association
16
Consumers, Health, Agriculture and Food Executive Agency
16
GFK
15
Center Data
14
European Commission / Directorate-General for Communications Networks, Content and Technology
14
European Commission / Directorate-General for the Information Society and Media
14
Springer Gabler <Firma>
14
Springer-Verlag GmbH
14
Wageningen Economic Research
14
World Bank Group
14
Haufe-Lexware GmbH & Co. KG
13
European Commission / Directorate-General for Education, Youth, Sport and Culture
12
European Foundation for the Improvement of Living and Working Conditions
12
Universität Mannheim
12
Edward Elgar Publishing
11
Organisation for Economic Co-operation and Development
11
Shaker Verlag
11
HAL
10
Deutscher Dialogmarketing Verband
9
European Commission / Directorate-General for Employment, Social Affairs and Inclusion
9
European Parliament / Directorate-General for Internal Policies of the Union
9
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
9
Friedrich-Schiller-Universität Jena
9
Technische Universität Dresden
9
epubli GmbH
9
more ...
less ...
Published in...
All
International journal of hospitality management
1,568
Journal of business research : JBR
1,168
Journal of retailing and consumer services
968
Tourism management : research, policies, practice
694
International journal of contemporary hospitality management
633
The service industries journal
478
Journal of hospitality marketing & management
423
Journal of travel and tourism marketing
387
SpringerLink / Bücher
381
The journal of services marketing
367
Technological forecasting & social change : an international journal
342
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
339
NBER working paper series
315
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
287
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
284
Journal of Services Marketing
281
International journal of internet marketing and advertising : IJIMA
278
Cogent business & management
275
Psychology & marketing
273
Management science : journal of the Institute for Operations Research and the Management Sciences
268
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
261
Information systems research : ISR
259
NBER Working Paper
255
Working paper / National Bureau of Economic Research, Inc.
242
Tourism management perspectives : TMP
241
Marketing science
232
Industrial marketing management : the international journal for industrial and high-tech firms
229
Asia Pacific journal of marketing and logistics
225
Journal of hospitality and tourism insights
221
Tourism economics : the business and finance of tourism and recreation
214
The TQM journal : the international review of organizational improvement
212
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
208
International journal of business information systems : IJBIS
207
Service business
198
Auditing : a journal of practice & theory
196
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
196
International journal of electronic marketing and retailing : IJEMR
182
Services marketing quarterly
182
Electronic commerce research
181
Journal of service management
180
more ...
less ...
Source
All
ECONIS (ZBW)
70,871
Other ZBW resources
2,383
RePEc
1,031
USB Cologne (EcoSocSci)
811
EconStor
497
BASE
179
USB Cologne (business full texts)
36
OLC EcoSci
35
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
75,847
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
2
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Nguyen Thi Thu Ha
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
3
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
4
Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong
;
Teichert, Thorsten
;
Rossi, Matti
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
Saved in:
5
Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust
Amin, Muslim
;
Ryu, Kisang
;
Cobanoglu, Cihan
;
Nizam, Ahmad
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 845-870
Persistent link: https://www.econbiz.de/10012649552
Saved in:
6
Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
7
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
8
Understanding customer complaints from negative online hotel reviews : a BERT-based deep learning approach
Xu, Wuhuan
;
Yao, Zhong
;
Ma, Yuanhong
;
Li, Zeyu
-
2025
Persistent link: https://www.econbiz.de/10015358868
Saved in:
9
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
10
From click to confirmation : the effect of hotel website quality and online reviews in fostering booking intentions
Chan, Syafruddin
;
Amin, Muslim
;
Rasool, Shahid
;
Obed …
- In:
International journal of quality and service sciences
17
(
2025
)
2
,
pp. 232-254
Persistent link: https://www.econbiz.de/10015417320
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->