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The effectiveness of managing social media on hotel performance

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Daily online review sentiment and hotel performance

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Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels

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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor

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Digital marketing strategies, online reviews and hotel performance

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Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention

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When online reviews meet ACSI : how ACSI moderates the effects of online reviews on hotel revenue

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