This paper deals with service lines that serve groups of customers that differ in their service processes, but have similarities regarding the service capabilities of the specific servers. This paper optimizes the problem of allocating work elements with various learning slopes to servers to...

This article is based on an analysis of empirical data on various service demand patterns such as electricity and water consumption, banks, hospitals, communications and others. The research findings show similar patterns of demand for various different services in different parts of the world....

"This book describes research that is closely related and partly based on the Service Dominant Logic (SDL). This subject has an enormous impact on the value of projects made by contractors serving large organizational projects. This book covers the many new faces of value co-creation"--

The new service development discipline is expanding within many business activities. This discipline can facilitate strivings toward successful accomplishment of a sustainable entrepreneurship. Therefore, many academic institutes teach courses within this domain. This study presents a novel...