Similar Search Results

User Compensation as a Data Breach Recovery Action : An Investigation of the Sony PlayStation Network Breach

Goode, Sigi - 2020

Drawing on expectation confirmation research, we develop hypotheses regarding the effect of compensation on key customer outcomes following a major data breach and consequent service recovery effort. Data were collected in a longitudinal field study of Sony customers during their data breach in...

Persistent link: https://www.econbiz.de/10012824621

Impact of customer compensation strategies on outcomes and the mediating role of justice perceptions : a longitudinal study of Target's data breach

Hoehle, Hartmut; Venkatesh, Viswanath; Brown, Susan A.; … - 2022

Persistent link: https://www.econbiz.de/10013286224

Expectation confirmation: An examination of three competing models

Brown, Susan A.; Venkatesh, Viswanath; Kuruzovich, Jason; … - In: Organizational Behavior and Human Decision Processes 105 (2008) 1, pp. 52-66

Persistent link: https://www.econbiz.de/10005431023

Role of time in self-prediction of behavior

Venkatesh, Viswanath; Maruping, Likoebe M.; Brown, Susan A. - In: Organizational Behavior and Human Decision Processes 100 (2006) 2, pp. 160-176

Persistent link: https://www.econbiz.de/10005431025

Erratum to "Role of time in self-prediction of behavior" [Organizational Behavior and Human Decision Processes 100 (2006) 160-176]

Venkatesh, Viswanath; Maruping, Likoebe M.; Brown, Susan A. - In: Organizational Behavior and Human Decision Processes 101 (2006) 2, pp. 262-261

Persistent link: https://www.econbiz.de/10005318834

Predicting different conceptualizatiosn of system use : the competing roles of behavioral intention, facilitating conditions, and behavioral expectation

Venkatesh, Viswanath; Brown, Susan A.; Maruping, Likoebe M. - In: Management information systems : mis quarterly 32 (2008) 3, pp. 483-502

Persistent link: https://www.econbiz.de/10003757890

RESEARCH ARTICLES - Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle

Brown, Susan A.; Venkatesh, Viswanath - In: Management information systems : mis quarterly 29 (2005) 3, pp. 399-426

Persistent link: https://www.econbiz.de/10006500536

RESEARCH ARTICLES - A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges

Venkatesh, Viswanath; Brown, Susan A. - In: Management information systems : mis quarterly 25 (2001) 1, pp. 71-102

Persistent link: https://www.econbiz.de/10006513361

Expectation confirmation : an examination of three competing models

Brown, Susan A.; Venkatesh, Viswanath; Kuruzovich, Jason; … - In: Organizational behavior and human decision processes : … 105 (2008) 1, pp. 52-66

Persistent link: https://www.econbiz.de/10003762481

Expectation confirmation in technology use

Brown, Susan A.; Venkatesh, Viswanath; Goyal, Sandeep - In: Information systems research : ISR 23 (2012) 2, pp. 474-487

Persistent link: https://www.econbiz.de/10009565685