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An integrative transformative service framework to improve engagement in a social service ecosystem: the case of He Waka Tapu

Hepi, Maria; Foote, Jeff; Finsterwalder, Jörg; … - In: Journal of Services Marketing 31 (2017) 4/5, pp. 423-437

Purpose This study aims to understand the engagement between an indigenous social service provider and marginalised clients deemed “hard-to-reach” to gain an insight into how to improve the client’s engagement and well-being through transformative value co-creation....

Persistent link: https://www.econbiz.de/10014906206

Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues : framework foundations and extensions

Finsterwalder, Jörg; Foote, Jeff; Nicholas, Graeme; … - In: The service industries journal 37 (2017) 11/12, pp. 766-782

Persistent link: https://www.econbiz.de/10011847856

Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses

Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110

Persistent link: https://www.econbiz.de/10013271321

Role of trust in customer attitude and behaviour formation towards social service robots

Della Corte, Valentina; Sepe, Fabiana; Gursoy, Dogan; … - In: International journal of hospitality management 114 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014440008

Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being

Kemppainen, Tiina; Paananen, Tiina Elina - In: Journal of service theory and practice 34 (2024) 3, pp. 464-490

Persistent link: https://www.econbiz.de/10015055422

Consumers' captive service experiences : it's you and me

Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825

Persistent link: https://www.econbiz.de/10011416846

A social-cognitive model of consumer well-being : a longitudinal exploration of the role of the service organization

Tang, Chuanyi; Guo, Lin; Gopinath, Mahesh - In: Journal of service research : JSR 19 (2016) 3, pp. 307-321

Persistent link: https://www.econbiz.de/10011665429

Transformative service research and service design : synergistic effects in healthcare

Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113

Persistent link: https://www.econbiz.de/10011848039

Commentary: vulnerable consumers in service settings

Rosenbaum, Mark; Seger-Guttmann, Tali; Giraldo, Mario - In: The journal of services marketing 31 (2017) 4/5, pp. 309-312

Persistent link: https://www.econbiz.de/10011742682

Transformative service research and COVID-19 : editorial

Prentice, Catherine; Altinay, Levent; Woodside, Arch G. - In: The service industries journal 41 (2021) 1/2, pp. 1-8

Persistent link: https://www.econbiz.de/10012483661