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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination

Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102

Persistent link: https://www.econbiz.de/10011388091

The impact of customer value types on customer outcomes for different retail formats

Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618

Persistent link: https://www.econbiz.de/10011563715

"I love the value from shopping at mass merchants!" : consequences of multichannel shopping value

Kim, Jihyun; Lee, Hyun-hwa - In: Journal of marketing channels : ... distribution … 21 (2014) 1, pp. 18-30

Persistent link: https://www.econbiz.de/10010347439

Formation of customer value through channel integration : modelling the mediating role of cognitive and affective customer experience in the omni channel retail context

Mishra, Sadhana; Mishra, Mayank; Pandey, Prashant Kumar; … - In: Cogent business & management 11 (2024) 1, pp. 1-23

Technology and the internet have changed the Indian retail industry. To better serve customers, retailers are combining the benefits of physical locations with the vast amount of online information. Omnichannel commerce is a unique sales experience that combines the benefits of real venues with...

Persistent link: https://www.econbiz.de/10015426940

Online customer service and retail type-product congruence

Suryandari, Retno Tanding; Paswan, Audhesh K. - In: Journal of retailing and consumer services 21 (2014) 1, pp. 69-76

Persistent link: https://www.econbiz.de/10010233537

Offline to online shopping : shift in volition or escape from violation

Duggal, Ekta; Verma, Harsh Vardhan - In: Journal of Indian business research 14 (2022) 3, pp. 339-357

Persistent link: https://www.econbiz.de/10013288126

Investigating the effect of drivers of customer equity on continuance use intention of branded apps : a study of Instagram's app

Mirmehdi, Seyed Mehdi - In: International journal of e-business research : IJEBR ; … 19 (2023) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10015051232

In-store shopping with location-based retail apps : perceived value, consumer response, and the moderating effect of flow

Kim, Eunhye - In: Information technology and management 22 (2021) 2, pp. 83-97

Persistent link: https://www.econbiz.de/10012544962

How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived value

Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: The TQM journal : the international review of … 36 (2024) 4, pp. 1113-1144

Persistent link: https://www.econbiz.de/10014547961

Should we engage variety seeking customers?

Gupta, Ashish; Pandey, Shivendra - In: Journal of Asia Business Studies 16 (2023) 6, pp. 885-903

Persistent link: https://www.econbiz.de/10014335203