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Purpose This study aims to explore the steps carried out in the implementation of Islamic Quality Management System (QMS) MS 1900 in Malacca zakat institution. Design/methodology/approach A case study strategy was used to explore the process of MS 1900 implementation at Malacca Zakat Center...
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Purpose - The purpose of this study is to examine the implementation of human resource management (HRM) practices that facilitate innovation in the public sector in a developing country. Design/methodology/approach - Qualitative method was engaged whereby a semi-structured interview was...
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