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Evaluation of customer satisfa...
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1
A study on customer experience of using chatbots in banking sector with moderating role of age and gender
Agarwal, Shubhangi
;
Agarwal, Bhawna
;
Gupta, Ruchika
- In:
International journal of electronic finance : IJEF
14
(
2025
)
1
,
pp. 42-66
Persistent link: https://www.econbiz.de/10015357791
Saved in:
2
Examining the impact of CRM on customer satisfaction : a case of an Indian public sector
bank
Kaur, Bhavneet
;
Dhall, Neelam
;
Jain, Anuradha
- In:
International journal of business innovation and …
36
(
2025
)
2
,
pp. 186-203
Persistent link: https://www.econbiz.de/10015359192
Saved in:
3
Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks
Kaura, Vinita
- In:
Journal of global marketing
26
(
2013
)
1
,
pp. 18-27
Persistent link: https://www.econbiz.de/10009777265
Saved in:
4
Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh
;
Maddulety, Koilakuntla
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
Saved in:
5
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
6
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
7
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
8
A study on CRM effectiveness in public and private sector banks
Saxena, Noopur
;
Taneja, Mayur
- In:
International journal of public sector performance …
4
(
2018
)
1
,
pp. 45-56
Persistent link: https://www.econbiz.de/10011957786
Saved in:
9
Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.
;
Ramanathan, Hareesh N.
;
Rana, Sudhir
; …
- In:
Vision : the journal of business perspective
23
(
2019
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
Saved in:
10
Banks, employees and brand promise delivery : customers' analytical perspective
Thomas, Baby
;
Rajendran, G.
- In:
International journal of business excellence
18
(
2019
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10012052225
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