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date (oldest first)
1
Measuring patient-perceived
hospital
service
quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.
;
Babakus, Emin
;
Grant, Cori Cohen
- In:
Health marketing quarterly
31
(
2014
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
Saved in:
2
Operational flexibility in hospitals : scale development and validation
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Lonial, Subhash
- In:
International journal of production research
56
(
2018
)
10
,
pp. 3733-3755
Persistent link: https://www.econbiz.de/10011888125
Saved in:
3
Antecedents of proactive customer
service
performance in
hospitality
: a meta-analysis
Yan, Zhen
;
Dato’ Mansor, Zuraina
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
4
Orchestrating firm-specific resource integration to achieve customer
service
performance : an investigation in the hotel context
Rini, Gilang Puspita
;
Kusumawardhani, Amie
- In:
International journal of innovation science
16
(
2024
)
3
,
pp. 445-462
Persistent link: https://www.econbiz.de/10014538745
Saved in:
5
Service
redundancy : scale development and validation
Yen, Chang-Hua
;
Tsaur, Sheng-Hshiung
;
Tsai, Cheng-Hsien
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014310658
Saved in:
6
Customer satisfaction and its
measurement
in
hospitality
enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
7
A multidimensional
service
-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its
measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
8
Measuring
service
quality in telematics
service
: development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
An investigation of the causality links in the balanced scorecard : the case of the Gulf Cooperation Council
hospitality
industry
Elbanna, Said
;
Kamel, Hany
;
Fatima, Tahniyath
;
Eid, Riyad
- In:
Tourism management perspectives : TMP
41
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209420
Saved in:
10
Development and initial validation of a
hospitality
employees' job satisfaction index : evidence from Australia
McPhail, Ruth
;
Patiar, Anoop
;
Herington, Carmel
;
Creed, …
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1814-1838
Persistent link: https://www.econbiz.de/10011447528
Saved in:
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