This paper describes research on the resources that underlie a manufacturing company’s service competence in its most established product group. Published methods for identifying and assessing resources are reviewed and, based on current theory, improvements are developed, tested and...

This paper introduces the special issue on “Operations strategy and performance: a resource‐based perspective”. It assesses recent and current trends in operations strategy and performance management and points out that, although developments in resource‐based theory, together with the...

Purpose: Sustainable Enterprise Excellence or SEE weds core elements of corporate governance, sustainability, and enterprise excellence with the goal of advancing organizational progress toward the asymptotic objective of being continuously relevant and responsible. There are many possible...

Purpose: Governance, sustainability, and enterprise excellence are united in an effort to promote continuously relevant and responsible organizations through Sustainable Enterprise Excellence (SEE), defined as: SEE results as a consequence of balancing both the competing and complementary...

Innovation and sustainability are critical to the design, activities, results, and financial viability of organizations. These support one another, with “sustainable innovation†addressing economic sustainability, and “innovating for sustainability†addressing societal and...