Flumerfelt, Shannon; Calvo-Amodio, Javier; Porter, J. David - In: Measuring Business Excellence 21 (2017) 3, pp. 214-224
Purpose The purpose of this paper is to present a framework, the CX Framework, for organizational sensemaking of systems-based performance management. Design/methodology/approach The design/methodology/approach of this paper is theoretical analysis and empirical testing. Findings The findings on...