Purpose – The purpose of this paper is to propose the use of probabilistic expert systems (PES), as a tool for managing complex multivariate and highly structured information. The aim of this paper is to verify PES' effective potentiality in quality management. Design/methodology/approach –...

Purpose – The purpose of this paper is to report on research on the sensory perceptions that patients and bystanders experience during hospitalisation. Sight, hearing, smell, taste and touch influence both clinical outcomes and satisfaction. The paper offers suggestions to hospital management...

Purpose The purpose of this paper is to profile wayfinders into homogeneous sub-groups according to their wayfinding ability, and to investigate the differences between the clusters identified and their evaluations of satisfaction. Design/methodology/approach This study uses survey data...

Purpose – The purpose of this paper is to evaluate connections between the practice of mindfulness meditation and individual and organisational well-being. Design/methodology/approach – A direct randomised study conducted on a groups of persons involved in various work activities through a...

This eBook is split into two sections. The first section contains selected papers from the 18th International Conference on ISO & TQM. The three chapters in this section are ""Uni-economics: impact of sunspot on quality, productivity & business growth"", ""Applicability of SIRIM Green 5-S Model...