Purpose: Educational institutions are facing a growing number of challenges, which impair their ability to provide high quality and effective educational services. The involvement of pupils in co-creating learning experiences is a fundamental ingredient of the recipe for increased educational...

Purpose: Industry 4.0, artificial intelligence and digitalization have got a momentum in health care. However, scholars and practitioners do not agree on their implications on health services' quality and effectiveness. The article aims at shedding light on the applications, aftermaths and...

Purpose: Even though innovation is widely understood as a critical success factor, little is still known about the top management ability to steer small firms’ innovativeness. In an attempt to fill such gap, the purpose of this paper is to investigate the relationship between strategic...

Purpose: Corruption is a wicked issue affecting public sector organizations across the world. Even though research in this field is blooming, little is known about the strategies that could be implemented to prevent and/or fight the occurrence of public corruption. The purpose of this paper is...

Purpose: Doctoral degrees are generally the highest level of education provided by educational institutions in Western countries. Nevertheless, doctoral degree holders – i.e. Philosophiae Doctors (PhDs) – struggle to find a job that matches their knowledge and...

Purpose: The article investigates different types of strategies for managing user-generated content (UGC) and provides some insights into their implications. Design/methodology/approach: A unique sample of Italian hotels with...

Purpose: Literature is not consistent in discussing the implications of teleworking on work–life balance (WLB). Even though teleworking may enhance work arrangements’ flexibility, it blurs boundaries between life and work, endangering the individual WLB. The paper intends to illuminate this...

Purpose: Team autonomy involves empowering employees to achieve greater control over organizational dynamics. Such empowerment may augment the employees’ vigor, dedication and absorption at work. However, there is limited evidence on the contents of the relationship between team autonomy and...

Purpose: Eco-museums safeguard the cultural authenticity and the historical identity of the place in which they operate. Conventional organizational models and management practices are generally employed to achieve this institutional aim. Conversely, innovative solutions...

Purpose: Soft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical evidence on the implications of adopting soft total quality management practices. Inter alia, little is known about...