Palumbo, Rocco; Annarumma, Carmela; Musella, Marco - In: International Journal of Public Sector Management 30 (2017) 5, pp. 503-518
Purpose Patient empowerment has been variously depicted as a new paradigm inspiring the patient-provider relationship. To the authors’ knowledge, scholars have focused most of their attention on patient enablement. Alternatively, the ability of health care organizations to establish a...