Tendency of building a knowledge-based society and existing demands of employers generate a need for highly educated workers with diverse skills and competencies applicable in the workplace. The purpose of this paper is to investigate the extent to which employers perceive the difference of hard...

The evaluation of the performances in a higher education institution is found to have an important impact on teaching, on the social activity and on the organizational climate within the institution with direct repercussions on growth of the efficiency on the overall and of the quality of the...

The room to reach a competitive advantage in today's dynamic world, companies have in unutilized and even unknown human abilities of own employees. Treatment of people at work in large organizations is well analyzed, but little focus is directed at small and medium-sized enterprises. This is...

We investigate the benefits of migrating from a call center, where all agents are pooled and customers are treated indifferently by any agent, toward a call center where customers are grouped into clusters with dedicated teams of agents. Each cluster is referred to as a portfolio. Customers of...

This study uses personally collected data from 41 steel production lines to assess the effects of Japanese and U.S. human resource management (HRM) practices on worker productivity. The Japanese production lines employ a common system of HRM practices including: problem-solving teams, extensive...

This paper analyzes the economic consequences of performance-oriented human resource (HR) system reform at Auto Japan (pseudonym), one of the largest Japanese auto sales firms, using personnel and employee output data. The author overviews the three major components of the HR reform: base wages,...

Aufbauend auf der These einer zunehmenden Vermarktlichung von Beschaeftigungsverhaeltnissen und des Endes der Organisationsgesellschaft von Davis (2009a, 2009b) untersuchen wir den Wandel der Industrienation Deutschland zur Dienstleistungs- und Wissensgesellschaft und fragen, ob mit diesem...

Purpose – The training needs assessment is a significant activity for the training and development function. A human resource generalist or a specialist should be proficient in performing a training needs assessment. The purpose of this paper is to explain the training and development function...

Purpose – The purpose of this paper is to analyse how characteristics of the HR department and HR work, which relate to resource availability and resource needs, influence HR outsourcing. The study examines the subject of human resource (HR) outsourcing. Design/methodology/approach – The...