Quality management (QM) literature has consistently failed to distinguish between managers and line employees when it comes to implementing QM tools and techniques. However, managers and line employees vary considerably on several key individual characteristics. Thus, it is logical to expect...

While the concepts of performance evaluation and total quality management (TQM) have been explored in the management literature of the last decades, there has been relatively little work on the particular characteristics that an organisation with a TQM approach to human resource (HR) performance...

Purpose – As organizations try to provide quality assurance from ISO certification, the importance of people management through better HR management assumes greater significance. This paper aims to examine this issue. It seeks to compare selected ISO certified SMEs with non‐ISO certified...

Purpose – The purpose of this paper is to investigate empirically the effects of quality management practices on operational and business performance. Design/methodology/approach – A reliable and valid survey instrument was used for data gathering from managers in the petroleum industry. A...

Purpose – Requirements of a project are found to change in various ways during the course of the same. Studies have investigated the effect of requirement volatility on different project parameters like effort, schedule, quality, etc. However, these studies have not looked into how different...

Purpose – The purpose of this paper is to explore changes occurring in the human resource (HR) function and human resource management (HRM) practices due to the implementation of total quality management (TQM) in Sri Lanka. Design/methodology/approach – Quality managers and HR managers from...

Purpose – The purpose of this paper is to investigate the effect of top management support for quality and human resource management practices on quality results in the petroleum industry. Design/methodology/approach – A survey was used to collect data from managers in the petroleum...

Describes an applied research and development project at present being undertaken by the Department of Civil Engineering at Loughborough University to produce and implement a quality assurance system in a medium‐sized contracting organization. Details the methodology used, the actual work...

Total quality management (TQM) is widely recognized as an effective approach to enhance a firm’s competitive advantage. In addition to technical elements such as statistical process control, product design, etc. the successful implementation of TQM requires senior executive leadership and...

Purpose – Effective human resource planning allows management to recruit, develop and deploy the right people at the right place at the right time, to meet organizational internal and external service level commitments. Firms are constantly looking out for strategies to cope with skill...