Purpose – Over the last several years, there has been a significant increase worldwide in the implementation of environmental management systems (EMS). Yet, few studies have provided feedback on managerial views of key components and performance of these systems. The purpose of this paper is...

Purpose – The purpose of this paper is to study the influence of an organization's human resource on its IT competence. The IT human resource is examined in terms of worker tenure and worker composition, and IT competence is defined in terms of IT‐business relationships, IT‐business...

Purpose – Human resources information systems (HRIS) are becoming increasingly important in helping modern organizations manage their human assets effectively. Yet, HRIS adoption remains an under‐researched phenomenon. The purpose of this paper to isolate the factors that influence the...

The use of Employee Assistance Programmes in the UK has seen a marked upturn in the past year. Four main types of organisation use these programmes: those which already have them in the USA, and those concerned about safety, effects of rapid change, or staff retention. Motivation to introduce...

Presents some of the critical questions relating to self‐directed work teams (SDWT) – small groups of employees who are responsible for producing an entire product or product segment and for managing themselves and the work that they do. While some companies have used SDWTs for many years,...

With major technical change taking place every two years, the control of old scientific management is now seriously challenged. This situation presents either an opportunity or frustration and must be addressed towards making order out of what otherwise would be chaos. It is high time that the...

Despite the extremely diversified cultural context in which Brazilian enterprises operate, the issue of cultural diversity is new in their agenda. The emergence of this theme is much more related to the need of creating competitive advantages by developing diversified competences, usually...

Purpose – Virtual communities of practice (VCoP) are seen as effective means to facilitate knowledge building among professionals. The purpose of this paper is to investigate the relationships between system quality, attitude toward incentives and knowledge sharing in a VCoP. Additionally,...

Purpose – The purpose of this paper is to demonstrate that human resource management (HRM) has an impact on supply chain management (SCM), which in turn has a significant impact on customer satisfaction (CS) and organisational performance (OP), playing a mediating role in the relationship...

Purpose – Human resources have become a key issue in relation to the strong competition between service firms. Therefore, the purpose of this paper is to explore the relationship between high-performance human resource management (HRM) within this field to firm performance, making a useful...