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Business-to-business e-negotiations and influence tactics
Singh, Sunil K.; Marinova, Detelina; Singh, Jagdip - In: Journal of marketing 84 (2020) 2, pp. 47-68
Persistent link: https://www.econbiz.de/10012176558
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Boundary work and customer connectivity in B2B front lines
Singh, Jagdip; Marinova, Detelina; Brown, Steven P. - In: Handbook of business-to-business marketing, (pp. 433-455). 2012
Persistent link: https://www.econbiz.de/10009500134
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Stemming frontlines performance losses in service innovation implementation
Singh, Jagdip; Marinova, Detelina - In: Marketing review St. Gallen : Marketingfachzeitschrift … 30 (2013) 5, pp. 10-20
Persistent link: https://www.econbiz.de/10010193231
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Bottom-up learning in marketing frontlines : conceptualization, processes, and consequences
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 821-844
Persistent link: https://www.econbiz.de/10009679032
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Consumer decision to upgrade or downgrade a service membership
Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 42 (2014) 6, pp. 596-618
Persistent link: https://www.econbiz.de/10010466660
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Strategic change implementation and performance loss in the front lines
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of marketing 71 (2007) 4, pp. 156-171
Persistent link: https://www.econbiz.de/10003565703
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Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina; Ye, Jun; Singh, Jagdip - In: Journal of marketing 72 (2008) 2, pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
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Customer query handling in sales interactions
Singh, Sunil; Marinova, Detelina; Singh, Jagdip; Evans, … - In: Journal of the Academy of Marketing Science 46 (2018) 5, pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
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Do Frontline Mechanisms Matter? Impact of Quality and Productivity Orientations on Unit Revenue, Efficiency, and Customer Satisfaction
Marinova, Detelina; Ye, Jun; Singh, Jagdip - In: Journal of marketing 72 (2008) 2, pp. 28-45
Persistent link: https://www.econbiz.de/10008153427
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Bottom-up learning in marketing frontlines: conceptualization, processes, and consequences
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 821-845
Persistent link: https://www.econbiz.de/10010035305