Marquardt, Katrin; Olaru, Marieta; Ceausu, Ioana - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 95-109
satisfaction will become the competitive differentiator within the next years. Thus, the main reasons of the present study are at … satisfaction and service quality. Secondly, the study summarizes the identified factors, which mostly influence the customer … satisfaction, as well as the common methods used to measure service quality in relation to these factors. Thirdly, the authors …