"This book evaluates innovative processes and original operational models, frameworks, and architectures in the topic areas of industrial engineering and management science, featuring optimized enterprise chain management strategies and emergent research within the field"--Provided by publisher.

The aim of this study is to establish internal procedure charts for a case company’s technical support function and to identify improvement areas in their internal processes. Technical Management, as an internal department of the case company, hasn’t managed to update their internal...

Purpose This study is focused to support an ongoing development project of the case company's current state and the challenges of the order-to-cash (O2C) process. The O2C process is the most visible process to the customer, and therefore, its punctual and fluent order management is vital. It is...

Purpose The purpose of this paper is to develop a framework that illustrates the role of Lean Six Sigma (LSS) in creating organisational innovation climate by investigating the relationship between LSS’s intangible impacts and organisational innovation climate factors....