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Perceived risks regarding the impact of digitalization on the future of work : towards a gap between the concerns of academics and workers' attitudes?

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Perceived Risk Management: Applying the TEID Model to the Traveler Service Chain

Dubosson, Magali; Fragnière, Emmanuel - In: International Journal of Applied Logistics (IJAL) 1 (2010) 2, pp. 37-52

The purpose of this paper is to contribute to the theoretical work on service-perceived risk management of knowledge-based services (i.e., intangible and heterogeneous) and experience-based services and to suggest a framework that helps to formalize these risks and the value associated with...

Persistent link: https://www.econbiz.de/10010755706