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Developing user loyalty for social networking sites : a relational perspective

Gu, Rui; Oh, Lih-Bin; Wang, KanLiang - In: Journal of electronic commerce research : JECR 17 (2016) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10011452162

Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

Persistent link: https://www.econbiz.de/10011388436

The impacts of user experience on user loyalty based on O2O innovation platform

Pei, Yilei; Xue, Wanxin; Yang, Yong; Li, Dandan; Li, Yi - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 79-87

Persistent link: https://www.econbiz.de/10012036061

Platform quality factors influencing content providers' loyalty

Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012502736

Achieving university libraries user loyalty through user satisfaction : the role of service quality

Twum, Kojo Kakra; Adams, Matilda; Budu, Stephen; Budu, … - In: Journal of marketing for higher education 32 (2022) 1, pp. 54-72

Persistent link: https://www.econbiz.de/10013277219

Antecedents of mobile payment loyalty : an extended perspective of perceived value and information system success model

Zhong, Junying; Chen, Tiao - In: Journal of retailing and consumer services 72 (2023), pp. 1-16

Persistent link: https://www.econbiz.de/10014252740

The effect of semiautonomous augmented reality on customer experience and augmentation experience

Poushneh, Atieh; Vásquez Párraga, Arturo - In: European journal of marketing 58 (2024) 8, pp. 1910-1940

Persistent link: https://www.econbiz.de/10015198395

Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy

Poushneh, Atieh; Vasquez-Parraga, Arturo Z. - In: Journal of retailing and consumer services 34 (2017), pp. 229-234

Persistent link: https://www.econbiz.de/10011629060

Antecedents and consequences of customer brand engagement : an empirical study in the mobile headset category

Roy, Souvik; Mandal, Santanu - In: International journal of information systems in the … 9 (2017) 3, pp. 58-77

Persistent link: https://www.econbiz.de/10011729758

Improving real estate CRM user experience and satisfaction : a user-centered design approach

Ferreira, Mariana Sobral; Antão, João; Pereira, Ruben; … - In: Journal of open innovation : technology, market, and … 9 (2023) 2, pp. 1-10

Despite the growth in CRM installations, e-CRM projects still have a significant failure rate, even after substantial investments in CRM technology. High rates of failure mean that the current requirements for developing and designing CRM need to be analysed. It's not enough to just look at data...

Persistent link: https://www.econbiz.de/10014365978