, a more generous return policy generates a higher seller's revenue; the full refund policy extracts all the surplus and … policy could be a full refund, no refund or partial refund policy. …

On September 14, 2006, customers in all major mainland China cities flooded SK-II counters with refund requests after …

explicitly incorporate both the product market and the recycling market. In the field, the deposit-refund (D-R) policy has been …

cancellation, the more profitable is a refund-for-cancellations policy compared with a no-refund policy that “locks in” customers … cancellations can be profitable (1) without charging a higher price compared with a no-refund policy, and (2) even when advance … buyers would be willing to abandon the service for no refund. Also, service providers should decrease rather than increase …

speed up diffusion if firms do not strategically influence the size of the refund. If they do, it is ambiguous whether …

, a more generous return policy generates a higher seller's revenue; the full refund policy extracts all the surplus and … policy could be a full refund, no refund or partial refund policy. …