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Antecedents of customer satisfaction in the higher education institutions of South Africa

De Jager, Johan W.; Muhammad Tahir Jan - In: Problems and perspectives in management : PPM ; … 13 (2015) 3, pp. 87-95

Persistent link: https://www.econbiz.de/10011502241

Measuring service quality : the student as primary consumer

Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260

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Manage perceived e-learning quality in Egyptian context

Adel, Riham - In: Total quality management & business excellence 28 (2017) 5/6, pp. 600-613

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A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions

Duque, Lola C. - In: Total quality management & business excellence 25 (2014) 1, pp. 1-21

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Validation of the JDS satisfaction scales applied to educational university environments

Giraldo-O'Meara, Martha; Marin-Garcia, Juan A.; … - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 72-99

higher education and validate it with a sample of university students and to assess the concept of satisfaction in two …Purpose: The aim of this study is to review and summarize the main satisfaction scales used in publications about human … Resource Management and educational research, in order to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to …

Persistent link: https://www.econbiz.de/10011904342

PAKSERV : measuring higher education service quality in a collectivist cultural context

Kashif, Muhammad; Ramayah T.; Syamsulang Sarifuddin - In: Total quality management & business excellence 27 (2016) 3/4, pp. 265-278

Persistent link: https://www.econbiz.de/10011558175

Student co-creation behavior in higher education : the role of satisfaction with the university experience

Elsharnouby, Tamer H. - In: Journal of marketing for higher education 25 (2015) 2, pp. 238-262

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An investigation of factors influencing student satisfaction with MOOCs in the Indian higher education system

Sharma, Devika Rani; Girija, Smitha - In: International journal of business information systems : … 43 (2023) 4, pp. 443-464

Persistent link: https://www.econbiz.de/10014336866

Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?

Parahoo, Sanjai K.; Harvey, Heather L.; Tamim, Rana M. - In: Journal of marketing for higher education 23 (2013) 2, pp. 135-154

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How perceived service quality influences students' satisfaction? : teachers' and students' perspectives

Lazibat, Tonći; Baković, Tomislav; Dužević, Ines - In: Total quality management & business excellence 25 (2014) 8, pp. 923-934

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