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Service security breaches : the impact of comparative optimism
Zhang, Lu; Wei, Wei; Hua, Nan - In: The service industries journal 42 (2022) 15/16, pp. 1190-1210
Persistent link: https://www.econbiz.de/10013466623
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Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
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The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
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Towards understanding the effects of time and emotions on the vacation experience
Torres, Edwin N.; Wei, Wei; Hua, Nan - In: Tourism review : the official journal of the AIEST 72 (2017) 4, pp. 357-374
Persistent link: https://www.econbiz.de/10011806369
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Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei, Wei; Torres, Edwin; Hua, Nan - In: International journal of hospitality management 59 (2016), pp. 105-115
Persistent link: https://www.econbiz.de/10011609958
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The impacts of hotels' error management culture on customer engagement behaviors (CEBs)
Wei, Wei; Hua, Nan; Fu, Xiaoxiao; Guchait, Priyanko - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3119-3137
Persistent link: https://www.econbiz.de/10011804952
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Transformation of consumer expectations for well-being in hospitality : a systems framework
Zhang, Lu; Wei, Wei; Yu, Heyao; Sharma, Amit; Olson, Eric D. - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 4, pp. NP4-NP17
Persistent link: https://www.econbiz.de/10014265895
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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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The effects of unfulfilled preferential treatment and review dispersion on Airbnb guests' attitudes and behavior
Zheng, Xiaoyun; Zhang, Lu; Line, Nathaniel D.; Wei, Wei - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1244-1269
Persistent link: https://www.econbiz.de/10014366191
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Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436