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A service science approach for improving healthy food experiences

Mahr, Dominik; Kalogeras, Nikos; Odekerken-Schröder, Gaby - In: Journal of service management 24 (2013) 4, pp. 435-471

Persistent link: https://www.econbiz.de/10009790187

Operational impact of service innovations in multi-step service systems

Tong, Chunyang; Nagarajan, Mahesh; Cheng, Yuan - In: Production and operations management : an international … 25 (2016) 5, pp. 833-848

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Achieving service recovery through service innovation : the critical role of employee empowerment

Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88

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The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …

Persistent link: https://www.econbiz.de/10013203497

Bridging the service divide through digitally enabled service innovations : evidence from Indian healthcare service providers

Srivastava, Shirish C.; Shainesh, G. - In: Management information systems : mis quarterly 39 (2015) 1, pp. 245-267

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Frontline employees' collaboration in industrial service innovation : routes of co-creation's effects on new service performance

Santos Vijande, María Leticia; López Sánchez, José … - In: Journal of the Academy of Marketing Science 44 (2016) 3, pp. 350-375

Persistent link: https://www.econbiz.de/10011489078

Designing lifestyle hotels

Cheng, Jen-Son; Tang, Ta-Wei; Wang, Tsai-Chiao - In: International journal of hospitality management 58 (2016), pp. 95-106

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Absorbing customer knowledge : how customer involvement enables service design success

Storey, Chris; Larbig, Christine - In: Journal of service research : JSR 21 (2018) 1, pp. 101-118

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Institutional dissonance and innovation : higher education from a service ecosystems perspective

Chandler, Jennifer D. - In: Journal of service management 36 (2025) 2, pp. 142-155

Persistent link: https://www.econbiz.de/10015401078

Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14

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