While popular platforms developed by knowledge-producing communities such as Wikipedia and Linux co-exist and compete with alternatives such as Encyclopedia Britannica and Microsoft Windows, we understand little about how such competition affects those communities. We develop a theory where...

Crowdsourcing-asking an undefined group of external contributors to work on tasks-allows organizations to tap into the expertise of people around the world. Crowdsourcing is known to increase innovation and loyalty to brands, but many organizations struggle to leverage its potential, as our...

This paper analyzes organizations’ attempts to entice external contributors to submit suggestions for future organizational action. While earlier work has elaborated on the advantages of leveraging the knowledge of external contributors, our findings show that organizational attempts to...