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Operational efficiency and pat...
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110
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107
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106
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104
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103
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99
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98
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98
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96
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96
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94
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91
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88
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88
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84
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84
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84
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83
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82
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81
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81
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80
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80
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79
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79
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78
Busse, Reinhard
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938
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date (oldest first)
1
Production and quality performance of healthcare services in EU countries during the economic crisis
Mitropoulos, Panagiotis
- In:
Operational research : an international journal
21
(
2021
)
2
,
pp. 857-873
Persistent link: https://www.econbiz.de/10012584087
Saved in:
2
Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare
Rejikumar G.
;
Ajitha, Aswathy Asokan
;
Kalpana, P.
; …
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
8
,
pp. 2968-2987
Persistent link: https://www.econbiz.de/10014364803
Saved in:
3
Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Cadet, Fabienne
;
Sainfort, François
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014336885
Saved in:
4
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
5
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
6
Key factors influencing patient loyalty
Lan, Yu-Li
;
Hung, Jia-Yi
;
Chen, Chien-Chih
;
Yao, Cheng-Wen
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 89-102
Persistent link: https://www.econbiz.de/10011687994
Saved in:
7
Patient satisfaction perceived in the emergency department : a quantitative study in a state
hospital
in Romania
Türkeș, Mirela Cătălina
;
Olariu, Alexandru
; …
- In:
Academic journal of economic studies
3
(
2017
)
3
,
pp. 112-117
Persistent link: https://www.econbiz.de/10011737945
Saved in:
8
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
9
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
10
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
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