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Service quality in a mobile-banking-applications context : do users' age and gender matter?

Trabelsi-Zoghlami, Amira; Berraies, Sarra; Yahia, Karim Ben - In: Total quality management & business excellence 31 (2020) 15, pp. 1639-1668

Persistent link: https://www.econbiz.de/10012385051

Role of e-service quality in articulating e-WOM : a serial mediation approach

Kaur, Baljit - In: International journal of electronic customer … 12 (2020) 4, pp. 309-325

Persistent link: https://www.econbiz.de/10012509247

Gaining customer loyalty in the e-tailing marketplace : the role of e-service quality, e-satisfaction and e-trust

Giovanis, Apostolos N.; Athanasopoulou, Pinelopi - In: International journal of technology marketing : IJTMkt 9 (2014) 3, pp. 288-304

Persistent link: https://www.econbiz.de/10010490496

The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception

Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615

Persistent link: https://www.econbiz.de/10011400949

Effects of user's primary need on relationship between e-loyalty and its antecedents

Arya, Sandeep; Srivastava, Sandeep - In: Decision 42 (2015) 4, pp. 419-449

Persistent link: https://www.econbiz.de/10011530829

Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market

Akroush, Mamoun N.; Zuriekat, Majey I.; Mahadin, Bushra K. - In: Journal of electronic commerce in organizations : the … 19 (2021) 2, pp. 17-33

Persistent link: https://www.econbiz.de/10012519974

Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective

Goutam, Doddahulugappa; Gopalakrishna B. V.; Ganguli, … - In: Journal of electronic commerce in organizations : the … 19 (2021) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10012494922

Building e-loyalty towards online food delivery apps : a serial-mediation model

Mittal, Ella; Kaur, Navneet - In: Asian Academy of Management journal 28 (2023) 1, pp. 139-161

This study analysed the mechanism to generate e-loyalty among customers through e-service quality regarding OFD (OFD) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e-satisfaction of customers. The serial mediation approach was...

Persistent link: https://www.econbiz.de/10014321323

Identifying the effects of perceived values of mobile banking applications on customers : Comparative study between baby boomers, generation X and generation Y

Berraies, Sarra; Ben Yahia, Karim; Hannachi, Mariem - In: International Journal of Bank Marketing 35 (2017) 6, pp. 1018-1038

Purpose The purpose of this paper is twofold: first, the authors empirically examine the effect of the perceived values of mobile banking (MB) applications on customers’ e-trust, e-satisfaction and e-loyalty and second, the authors investigate the moderating role of customers’ age in the...

Persistent link: https://www.econbiz.de/10014761019

Building loyalty with online financial services customers : is there a gender difference?

Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569

Persistent link: https://www.econbiz.de/10010128305