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Effect of service quality on c...
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1
Service quality dimension of polytechnic and its evaluation : the students' perspective in Indonesia
Ghozi, Saiful
;
Indartono, Setyabudi
;
Wibawa, Aji Prasetya
- In:
International journal of services and operations …
48
(
2024
)
2
,
pp. 213-233
Persistent link: https://www.econbiz.de/10015066722
Saved in:
2
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.
;
Li, Jessica
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Saved in:
3
Stakeholders' satisfaction level of service quality of certificate equivalency in higher education : a UAE case
Almulla, Sameera
;
Bawa'aneh, M.s.
- In:
International journal of education economics and …
15
(
2024
)
4
,
pp. 534-546
Persistent link: https://www.econbiz.de/10015410299
Saved in:
4
How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
Saved in:
5
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
6
Moderating effect of perceived trust on service quality : student satisfaction relationship : evidence from Indian higher management education institutions
Sonali Singh
;
Jasial, Sumeet Singh
- In:
Journal of marketing for higher education
31
(
2021
)
2
,
pp. 280-304
Persistent link: https://www.econbiz.de/10012695063
Saved in:
7
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
8
Assessing the success of the perceived usefulness for knowledge management systems : a case study of Iraqi higher education
Mohammed, Atheer Abdullah
- In:
International journal of knowledge management : IJKM ; …
18
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014307046
Saved in:
9
Defining service quality attributes at different levels of operation in higher education institutions : how could the service quality perceptions of students contribute to a better understanding of improvement directions?
Surman, Vivien
;
Tóth, Zsuzsanna Eszter
;
Danó, Györgyi
- In:
Zagreb international review of economics & business
25
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014228121
Saved in:
10
An application of the performance-evaluation model for e-learning quality in higher education
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 632-647
Persistent link: https://www.econbiz.de/10011305620
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