The objective of this article is to show an ontology that can serve as support to represent the results obtained throughout the knowledge audit process in organisations. This paper describes the form to represent what was obtained throughout the audit process and its advantages, as well as the...

The objective of this article is to show an ontology that can serve as support to represent the results obtained throughout the knowledge audit process in organisations. This paper describes the form to represent what was obtained throughout the audit process and its advantages, as well as the...

Knowledge Management (KM) has become a key factor in the performance of organizations. The literature shows results of the application of KM mainly in big companies, although there are a few studies that target Small and Medium Enterprises (SMEs). Based on the literature related to the...

In the business environment, new and ever-changing necessities emerge. This becomes a challenge for Small and Medium Enterprises (SMEs) which aim to survive in an increasingly competitive market that is strongly influenced by Information and Communications Technologies (ICTs). Although Mexican...

Constant changes in the global economy favor development of some companies, but can deteriorate some others. Constant innovation and organizational strategies oriented to search for customer satisfaction and personnel welfare collaborating within a company represent a competitive advantage that...