Aircraft operations and maintenance is heavily regulated to ensure safety. This necessitates a large volume of paperwork as evidence of due process. The paperwork flows through the multiple stakeholders including Original Equipment Manufacturers (OEMs), Lessors, Maintenance Repair and Overhaul...

This paper proposes a policy analysis framework for a University system that incorporates benchmarking technique to design effective policies for closing the gaps in performance. Once a university adopts a policy, decision‐makers must evaluate the effectiveness of the policy in achieving...

Purpose: The purpose of this paper is to assess the benefits of integrating IT tracking and routing systems into last-mile distribution operations. The paper also demonstrates the role of field experiments as a valid approach for improving the rigour of logistics research....

Purpose: The purpose of this paper is to propose a maturity model to improve warehouse performance. Design/methodology/approach: This paper will follow De Bruin et al’s (2005) suggested six relevant phases: scope, design, populate, test, deploy and maintain in developing the proposed maturity...

Purpose: This paper focuses on quantifying and ranking the “7-Deadly” Wastes in the warehouse environment. The purpose of this paper is to develop a prioritized road map that would guide the implementation of the “7-Deadly” Wastes and their related waste-reduction practices in a...

Purpose: Although recent research acknowledges the importance of reducing the inefficient activities from road transportation, there is still a missing link in literature of how transportation extended wastes impact road haulers efficiency. The purpose of this paper is to investigate the...

Purpose: Recent literature recognizes the role of warehouses in enhancing the overall logistics performance. Thus, lean thinking has recently found its way in supporting warehouse and distribution centre operations. The purpose of this paper is to examine the relationships among warehouse waste...

Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and banks’ technical efficiency. Design/methodology/approach – A survey questionnaire was constructed to measure TQM practices and quantitative data were collected to...